Charter

ok. I'm writing the via the famed iphone. Once agan charter has died. Why they cant seem to fix it is beyond me. On my last call, i found out that they are "leasing" my modem to me. The problem there is that we have owned our modem for the past 6 years.

A guy came oit the other day and told me that he would s hedule for someone to check our amplifier within a couple days. The guy i just talked to told me it would be sometime in the next month.

None of the techs even offer me suggestions on what to do anymore. I basically spell out what's happening and for how long (a month), and they will just sit there speechless. I then have to say "so... What am I supposed to do?" they will actually tell me that they don't know and try to see if "there is anything else they can help me with" I guess missed the part where they helped me with anything in the first place.

I'm amazed they would be this crappy after 6 setting years of pretty ok service. Its like they got together and decided to start sucking and get rid of all their useless customers.

This really makes me realize how much I rely on the internet actually working. Not for just browsing or killing time, but my entire business banks on the fact I will have access to this service. I am going to sleep early now, and half of my work day is gone.

Finally, when I called in tonight, the guy I was talking to was a total douche. He made me go through the fact that here is no frlirst ne on our account for at least 2minutes as if I was lying about my name, or better yet, what if I wern't an actual subscriber... Oh no! I might learn their terrible secret that their stupid service was down in my area. They act like they are holding government secrets everytime you call in. It takes at least 10 minutes just to find out if your Internet being down is on your end or theirs.

Charter is teh suck!!!1